At Two Igloos we take your privacy seriously and endeavour at all times to protect and respect your privacy. This policy contains important information about the personal information we collect, how we use this data, the conditions under which we might disclose data to other parties and how data is secured. Please read this carefully and note that this policy may change over time. Please check this page to see any changes or updates.
We may be required to comply with requests for personal data from regulatory bodies and legislative authorities.
We are committed to meeting the requirements of the following laws and codes:
It is not our aim to sell or promote anything. We conduct market research using applied methods and we commit, in obtaining your co-operation, not to mislead you about the nature of the research or how the findings will be used. Your responses will be treated as confidential unless you consent to being identified.
Policy key definitions:
This policy contains the following sections:
Who We Are
Two Igloos conduct market research and provide business consulting services in the UK, and across the globe. We are committed to conducting our business lawfully and to the highest professional industry standards.
Our registered office is: 119 Pancras Road, London, NW1 1UN
How we keep your personal information secure
We take great care to ensure our business information systems are protected against the potential for malicious intrusion, for both stored and transmitted data. We use professional, reputable systems and suppliers and strong data encryption. In addition to data protection legislation (for example, the EU General Data Protection Regulation) we work to market research industry professional standards and best practice.
Sending EU citizens’ data outside of the EU
We keep EU citizens’ data within the European Union as standard. If we have a technical or business requirement for EU citizens’ data to transfer beyond the EU, then we obtain the individuals’ permission for this.
Market Research Information We Collect
Two Igloos collects and processes personal information as part of our business activity of conducting market research.
Two Igloos complies with data protection legislation as applicable to the rights of citizens in the geographic areas in which our research activities are conducted. In the EU, as from 25th May 2018, this is the General Data Protection Regulation (Regulation (EU) 2016/679), commonly known as GDPR, which replaces the 1995 Data Protection Directive (Directive 95/46/EC). This new GDPR ruling means that there is a single set of data protection rules across all EU member states for the protection of its citizens’ personal data. This includes Rights for Individuals.
GDPR – Summary of Individual Rights
We will not mislead you about the nature of the research or how the data will be used. If you are invited to take part in research, it will be because:
If you have been contacted by Two Igloos and you do not believe you have given your permission or just wish your name to be removed from the database, let us know and we will remove you from the contact list for that particular research project and inform the relevant organisation who supplied your details.
We never knowingly invite children under the age of 16 to participate in research studies without taking measures to ensure appropriate consent from a responsible adult.
Why we collect and process personal data
The definition of personal data is where an individual can be identified directly or indirectly by that data on its own or together with other data. As part of our market research activities we may collect and/or process personal data that helps us:
In order to run our business to provide services to our clients and/or to comply with other legal obligations, we also process personal data which includes:
We may collect Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. This Special Category data is subject to even stricter rules than apply to standard personal data and is only collected with your permission or where we have another specific legal ground to do so.
Collecting information from you
We collect personal information from people who take part in our market research related activities including, surveys (on-line or face to face, telephone), focus group discussions and other market research related activities. We will always explain what we require and obtain consent before it is collected.
We collect information for market research by;
Sending personal information outside of Two Igloos
Keeping your personal information
We only keep personal information for as long as required for the purposes of the research. Our data retention policy states that we will not keep personal information for longer than a year, except where previously agreed with our research participants.
Wherever possible, we work with data that does not have personal information in it. For example, we will detach personal information to make a data set that combines hundreds of completed surveys in order to produce statistical analysis. From focus groups and small-scale research, we mask the identity of participants with labels such as ‘Male, 25-34, London’.
Marketing Communications Information We Collect
How we collect information from you
We collect, store and retain information about you in a variety of ways when visiting our website:
The type of personal information we collect
By personal information we mean any information that you provide via our website that we have collected and may include (but not limited to): Forename, Surname, Postal address, Email address, Telephone number, Job title.
How we use your information
If you are (i) an existing client (ii) interacting with our marketing communications (iii) engaging with us through business development and potential future work (iv) have given express consent to us to use personal information for marketing purposes, Two Igloos may at times use your personal information to provide you with marketing communications related to products, services and information relating to conferences and events.
Sending your personal information outside of Two Igloos Ltd
We may share information with our third-party service providers for services such as data analysis, website hosting, infrastructure provision, IT services, e-mail delivery services, auditing services, business development and lead generation, marketing services or to comply with legal or regulatory requirements.
Use of Google Analytics
We use Google Analytics which is a web analytics service offered by Google to track and report our website traffic.
Unsubscribing from marketing communications
You have the right to withdraw consent to receiving direct marketing messages making use of your personal data at any point. If at any point you would like to opt out from receiving any marketing communications, simply click on the unsubscribe link at the bottom of any emails you receive.
Links to other websites
Data Protection complaints
Individuals have the right to lodge complaints about data protection issues with their national supervisory authority of their EU Member State about alleged breaches of GDPR.
TWO IGLOOS LTD. ALL RIGHTS RESERVED 2018